Privacy Policy

This Privacy Policy explains how Holy Cow Cleaning LLC, doing business as Holy Cow Cleaners (“Holy Cow Cleaners,” “we,” “us” or “our”), collects, uses, shares and protects personal information when you visit holycowcleaners.com, request an estimate, book a cleaning, or contact us. By using our website or services, you agree to the practices described here. If you don’t agree, please don’t use the website.

1. Information we collect

Information you give us

• Contact details such as your name, phone number and email address.
• Service details such as your city, home address, home size, access instructions, pets, preferences and the message you write to us.
• Booking and billing details. Payments are handled by third-party payment processors; we do not store full card numbers on our website.
• The content of your calls, texts, emails, chats and reviews when you communicate with us.

Information collected automatically

• Basic technical data your browser sends when you visit, such as IP address, device and browser type, pages viewed and the date and time of your visit. This is recorded in standard server and security logs.

Cookies and similar technologies

Our website currently uses only the technical storage needed to load and secure the site, and it does not use advertising or cross-site tracking cookies. If we add analytics or advertising tools in the future, we will update this policy and, where required, give you a way to accept or decline them.

2. How we use your information

• To respond to your questions, prepare estimates, and schedule, confirm and complete your cleaning.
• To process payments and send invoices, receipts and reminders.
• To provide customer support and honor our satisfaction guarantee.
• To protect our website, prevent fraud and spam, and comply with legal obligations.
• To improve our services and website.
• To send promotions or updates, only where you have opted in or where the law allows, and always with a way to opt out.

3. How we share your information

We do not sell your personal information, and we do not share it for cross-context advertising. We share it only as needed to run our business:

• Cleaning professionals. The professionals who perform your service receive the details they need to complete it, such as your name, address, access instructions and service notes.
• Service providers. Companies that help us operate, under contract and only for our purposes. These include providers of booking and payment software, customer-management and messaging tools, email and calendar, and website hosting.
• Legal and safety. When required by law, court order or government request, or to protect the rights, property or safety of our customers, our service providers, the public or ourselves.
• Business changes. If we merge with, sell to or are acquired by another business, your information may transfer as part of that transaction.
• With your consent or at your direction.

4. Text messages and calls

When you give us your phone number and submit a form, book a service or contact us, you agree that Holy Cow Cleaners may call or text you about your estimate, booking, scheduling, reminders and service updates. If you opt in, we may also send occasional promotions.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to stop texts, or HELP for help. You can also contact us at (984) 254-7117 or contact@holycowcleaners.com.
• Consent to marketing texts is not a condition of buying any service.
• We do not share mobile phone numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes.

5. Where and how we store information; security

Your information is stored with our service providers in the United States. We use reasonable administrative, technical and physical safeguards, including encrypted connections (TLS/SSL) on our website, access controls and secure vendor platforms. No website or system is completely secure, so we can’t guarantee absolute security. If a security breach affects your personal information, we will notify you and the appropriate authorities as required by North Carolina law, including the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.).

6. How long we keep information

We keep information only as long as we need it for the purposes above or as the law requires. Typical periods:

• Booking, invoice and payment records: up to 7 years, for tax and accounting.
• Support emails, messages and call notes: up to 3 years after our last interaction.
• Marketing contact data: up to 24 months after your last engagement, or until you opt out.
• Website server and security logs: up to 12 months.

7. Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is inaccurate;
• delete your information, subject to records we must keep by law;
• stop marketing emails or texts (use the unsubscribe link, reply STOP, or contact us).

To make a request, email contact@holycowcleaners.com or call (984) 254-7117. We may need to verify your identity, and we will respond within 45 days (we may extend that once if needed and will tell you why). We honor Global Privacy Control (GPC) browser signals. North Carolina does not currently have a comprehensive consumer privacy statute, but we apply these choices to all customers regardless of where they live. We will not treat you differently for exercising a privacy choice.

8. Third-party links and tools

Our website and messages may link to or rely on other companies’ services, such as maps, review sites (for example Google), social networks, booking and payment tools. Those companies have their own privacy policies, and we are not responsible for their practices.

9. Children’s privacy

Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Disputes

Any dispute about this Privacy Policy is handled under the dispute resolution and governing-law sections of our Terms of Service, which are governed by the laws of the State of North Carolina.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, where required, notify you directly. Continuing to use our website or services after an update means you accept the updated policy.

12. Contact us

Holy Cow Cleaning LLC, doing business as Holy Cow Cleaners
Phone: (984) 254-7117
Email: contact@holycowcleaners.com
Serving Wake County, NC