Privacy Policy

This Privacy Policy explains how Holy Cow Cleaning LLC, doing business as Holy Cow Cleaners (“Holy Cow Cleaners,” “we,” “us” or “our”), collects, uses, shares and protects personal information when you visit holycowcleaners.com, chat with us, call or text us, or book a cleaning. By using our website or services, you agree to the practices described here. Our Terms of Service also apply.

1. Information we collect

Information you give us

• Contact details such as your name, phone number and email address.
• Service details such as your city, home address, home size, access instructions, pets and the notes or messages you send us.
• Booking and billing details. Payments are handled by third-party payment processors; we do not store full card numbers on our website.
• The content of your chats, calls, texts, emails and reviews when you communicate with us.

Information collected automatically

• Basic technical data your browser sends when you visit, such as IP address, device and browser type, pages viewed and the date and time of your visit.
• Information collected by our website chat widget, described below.

2. Website chat

Our website includes a chat widget provided by our customer-management platform (GoHighLevel / LeadConnector). If you start a chat, we collect your messages and any contact details you share, along with technical data such as your IP address and browser. The widget may use cookies or similar browser storage to keep your conversation going between pages. We use chat information to answer your questions and follow up about your estimate or booking.

3. Cookies and similar technologies

Besides the technical storage needed to load and secure the site and to run the chat widget, our website does not use advertising or cross-site tracking cookies. If we add analytics or advertising tools in the future, we will update this policy and, where required, give you a way to accept or decline them.

4. How we use your information

• To respond to your questions, prepare estimates, and schedule, confirm and complete your cleaning.
• To send appointment confirmations, reminders, scheduling updates and service messages.
• To process payments and send invoices and receipts.
• To provide customer support and honor our satisfaction guarantee.
• To protect our website, prevent fraud and spam, and comply with legal obligations.
• To improve our services and website.
• To send promotions only where you have opted in or the law allows, always with a way to opt out.

5. How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• Cleaning professionals. The professionals who perform your service receive the details they need to complete it, such as your name, address, access instructions and service notes.
• Service providers. Companies that help us operate, under contract and only for our purposes, such as booking and payment software, customer-management and messaging platforms, email and calendar tools, and website hosting.
• Legal and safety. When required by law, court order or government request, or to protect the rights, property or safety of our customers, service providers, the public or ourselves.
• Business changes. If we merge with, sell to or are acquired by another business, your information may transfer as part of that transaction.
• With your consent or at your direction.

6. Text message (SMS) privacy

If you agree to receive text messages from us, we use your mobile number to send estimate follow-ups, appointment confirmations and reminders, scheduling updates and support replies. Message frequency varies, and message and data rates may apply. Reply STOP at any time to unsubscribe or HELP for help. Consent to text messages is not a condition of purchase.

We do not share your mobile phone number, or your text-message opt-in or consent information, with third parties or affiliates for their marketing or promotional purposes. We share it only with service providers who help us send the messages, and only for that purpose. For full text-message terms, see our Terms of Service.

7. Where and how we store information; security

Your information is stored with our service providers in the United States. We use reasonable administrative, technical and physical safeguards, including encrypted connections (TLS/SSL) on our website, access controls and secure vendor platforms. No website or system is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and the appropriate authorities as required by North Carolina law, including the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.).

8. How long we keep information

We keep information only as long as we need it for the purposes above or as the law requires. Typical periods:

• Booking, invoice and payment records: up to 7 years, for tax and accounting.
• Support emails, chats, messages and call notes: up to 3 years after our last interaction.
• Marketing contact data: up to 24 months after your last engagement, or until you opt out.
• Website server and security logs: up to 12 months.

9. Your choices and rights

You can ask us to tell you what personal information we hold about you and give you a copy; correct information that is inaccurate; delete your information, subject to records we must keep by law; or stop marketing emails and texts (use the unsubscribe link, reply STOP, or contact us).

To make a request, email contact@holycowcleaners.com or call (984) 254-7117. We may need to verify your identity, and we will respond within 45 days (we may extend that once if needed and will tell you why). We honor Global Privacy Control (GPC) browser signals. North Carolina does not currently have a comprehensive consumer privacy statute, but we apply these choices to all customers regardless of where they live. We will not treat you differently for exercising a privacy choice.

10. Third-party links and tools

Our website and messages may link to or rely on other companies’ services, such as maps, review sites, social networks, and booking and payment tools. Those companies have their own privacy policies, and we are not responsible for their practices.

11. Children’s privacy

Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, where required, notify you directly. Continuing to use our website or services after an update means you accept the updated policy.

13. Contact us

Holy Cow Cleaning LLC, doing business as Holy Cow Cleaners
Phone: (984) 254-7117
Email: contact@holycowcleaners.com
Serving Wake County, NC